The IBC portal lets registered users access one or more boilers remotely (via desktop, tablet, and smartphone).
- For steps on how to register, see Registering a boiler for the IBC portal.
- For help if you are experiencing issues with connecting to the IBC portal, see Troubleshooting the IBC portal and also FAQs.
Each user in the IBC portal is assigned a user role that allows or restricts the ability to perform tasks in the portal. See the menu on the right for tasks that your user role can perform.
Contractors and installers can manage boiler performance remotely such as monitor and modify settings in boilers they have installed and registered, receive notification of boiler errors and diagnose issues. Similarly, homeowners can monitor their boiler while away as well as perform limited adjustments such as reducing water temperature during home unoccupied periods.
The IBC Portal:
- Enables access to registered boilers from any location.
- Provides a secure way to manage a boiler.
- Provides around-the-clock monitoring of boiler performance.
- Provides access to boiler real-time information.
- Reduces call-out visits.
- Enables IBC technical support to troubleshoot boiler setup or issues.
The information below provides instructions on how to register a boiler for the IBC portal. You need to complete the following steps for every boiler that you want to access remotely.
- At the site, ensure that the boiler has a network connection by checking that it has an IP address. An IP address indicates that the boiler has an internet network connection. To check that there is an IP address:
- On the boiler's touchscreen controller:
- Tap the screen until Main Menu is displayed.
- Tap Installer Settings.
- Tap System Settings.
- Tap Network Settings.
Scroll down to Internet Portal, and press the Register button.
A pop-up displays "Grant IBC access to your boiler".
Select Yes, but do not press "Save". Boiler registration to the IBC portal typically takes up to 10 minutes.
If, after 10 minutes, the Internet Protocol button still displays "Register", repeat the registration process using the installer key.
If "fault" is displayed on the screen, see Troubleshooting the IBC portal.
- Complete an online registration form. Go to http://ibcboiler.com/IBC-portal-registration/
IBC takes 2-3 business days to register the boiler details. You will receive a password when registration is complete.
- Log in to the IBC portal (user name is the email address entered on the registration form) to check that the boiler is registered in the portal.
- To find the boiler on the IBC Dashboard Boilers page, in the Search box, enter the boiler's MAC address. (Valid characters A-F, 0-9).
- Check the boiler connection status, that is, the boiler is connected and activated. Boiler activation enables remote access to the boiler. Only Provider Manager or Provider Installer roles can activate boilers (see the menu on the right for more information).
To help you determine the boiler connection status, see Boiler status indicators in the IBC Portal
User roles represent various security levels, allowing or restricting user access to boiler operation. To check your assigned role, after logging in, go to the "Welcome" dropdown list in the top-right corner, select "Profile" and on the "User Profile" page, see "User Role".
The table below describes the various provider roles (click links to view tasks that each role can perform in the IBC portal):
|User Role||Description||Tasks that can be performed by ...|
|Provider Monitor||Homeowner or administrator required to monitor boilers and users.|
|Provider Manager||Responsible for setting up provider users (users employed by the provider) and managing the boilers and users on behalf of their provider. Multiple Provider Managers can be assigned for a provider.||Provider Manager|
|Provider Installer||Certified to install boilers on behalf of a provider.||Provider Installer|
|Provider Tech Support||Certified to service boilers on behalf of a provider.||Provider Tech Support|
You can performs tasks in the IBC portal using menu options and tool buttons.
Not all buttons or menu options will be available in the user interface. Only those that are applicable to the logged-in user role. For example, if you are logged in with an assigned Provider Monitor role, you will not see the Installer/Download Key buttons. These buttons are associated with the task of using an installer key to register a boiler, a task that can be performed only by a user assigned with Provider Manager or Provider Installer role.
Note that some of the buttons will display only on a smartphone device.
These are the menus and buttons that you may use to navigate and make changes in the portal:
Menu or Button
(displays on desktop and tablet)
|Displays a dashboard-representation of a boiler's settings. On a desktop, the "Technician" view displays more information on the screen about a boiler's operation including a unique view of multi-boiler systems when viewing the Master boiler's settings.
The Technician button has access to the same information as the Touchscreen button.
(displays on desktop and tablet)
Displays a representation of a boiler's touchscreen controller. The "Touchscreen" view is designed for a small screen such as a smartphone.
The Touchscreen button has access to the same information as the Technician button.
|Displays the boiler profile containing information such as contact details, name of provider and boiler group, the boiler's MAC address, the date the boiler was connected, and the boiler's activation status.|
|Exits a screen without saving information that may have been entered on the screen.|
|Navigates back to the previous screen.|
|(If permitted) Enables you to activate a registered boiler. When a boiler is activated, the Technician and Touchscreen buttons will display on the Boilers List page. For more information, see Boiler status indicators in the IBC Portal.|
|(If permitted) Enables you to deactivate a registered boiler. When a boiler is deactivated, the Technician and Touchscreen buttons will no longer display on the Boilers List page. For more information, see Boiler status indicators in the IBC Portal.|
|Use to add a boiler group, provider user, adding alert emails for a boiler group, alert emails for a boiler, and recipients to an email alert list.|
|Use to delete a boiler's profile (delete from the system), a boiler group, a user record, and an email address,|
|Use to modify a boiler profile, user profile, boiler group name, or boiler settings.|
|Use to set up email alert list for a boiler or for a boiler group. You can also use to delete or disable an email address from an email alert list.|
|Select to navigate to the Setup Installer Key screen where you can download the Installer Key.|
|Downloads a new installer key to the desktop, and displays instructions on saving the file to a USB stick.|
|Use (all users) to change their profile password.|
|(Provider Managers) Use to reset a user's password.|
|Use to saves changes made on a screen.|
|Use on a desktop, tablet, and smartphone to navigate to the Home page.|
|Use on a desktop, tablet, and smartphone to access the Boiler Groups option and possibly the Users option (depending on your user role).|
|Use on a desktop, tablet, and smartphone to access the profile of the logged-in user. Here the user (depending on user role) can change password, edit contact details, boiler group, and set up an installer key or assign a new key,|
|Use to exit the Technicians dashboard.|
|Use to exit the Touchscreen dashboard.|
|Displays on a tablet and smartphone after tapping the Options button . Tap to return to the Home screen.|
|Displays on a tablet and smartphone after tapping the Options button . Tap to display a list of Providers.|
|Displays on a smartphone after tapping the Options button . Tap to display a list of Users.|
|On smartphone, use to exit the V-10 portal (displays the Login screen).|
All boilers listed in the Boilers list are successfully registered boilers. Boiler status icons provide a boiler’s current state indicating whether activated/deactivated and connected/disconnected, as described in the table below.
|Icon||Boiler Connected||Boiler Activated||Description|
|Yes||Yes||Registered boiler is connected to the V-10 portal and users can access a boiler via the Technician and Touchscreen buttons.|
|Yes||No||Registered boiler is connected to the V-10 portal, but there is no remote access to the boiler (e.g., you cannot access the Technician and Touchscreen buttons).|
|No||Yes||Registered boiler is not connected to the V-10 portal, but the boiler has been activated in the portal. Once the boiler is connected, users can access the Technician and Touchscreen buttons.|
|No||No||Registered boiler is not connected to the V-10 portal, and users cannot access the Technician and Touchscreen buttons.|
On the Boilers page, the status icons are listed under the Status column. When you move/hover the cursor over an icon image, a message box appears that provides the boiler’s current state. Note that the date/ time that the boiler connected or disconnected is also provided. The following table presents examples of Boiler Status message boxes:
|Activated. Connected Date/Time: 2018-01-20 12:37:30 GMT|
|Not activated. Connected Date/Time: 2018-03-15 12:37:30 GMT|
|Activated. Disconnected Date/Time: 2017-08-20 14:37:30 GMT|
|Not activated. Disconnected Date/Time: 2017-08-15 15:37:30 GMT|
Once a boiler is registered (connected) to the V-10 portal, it must be activated to enable remote access to the boiler. IBC may activate a boiler at the time of registration, but it is mainly the responsibility of the Provider Manager. Upon boiler activation, the Technician and Touchscreen buttons display on the IBC Dashboard Boilers page.
Boiler groups (e.g., multiple school districts/boards) are assigned to providers responsible for boiler support. Users can access boiler groups managed by their provider.
A boiler must be registered in the IBC portal to allow for remote access.
When a boiler is deactivated it cannot be accessed remotely, and the Technician and the Touchscreen buttons associated with the boiler no longer display on the IBC Dashboard Boilers page.
You can set up an email alert list for a boiler or boiler group, so that when a problem occurs on a boiler the system sends an alert notification to specific email addresses defined on an email alert list. You can also remove email addresses from an email alert list.
An installer keyUse only with boilers set up with software version 1.10.1 or later. is a file that contains a provider's profile. An installer key is used to assign a boiler to a provider at the time of boiler registration from the controller. The advantage of using an installer key is that it simplifies the process for the Provider Installer; the boiler is automatically assigned to the provider and activated in the portal as it registers.
An Internet Protocol (IP) address enables communication (sending and receiving information) between digital devices via the internet.
A provider is defined as an organization (e.g., contractor) responsible for managing or providing boiler support or pertain to an individual (e.g., homeowner).
Users are assigned to providers and assigned User roles. Roles represent a security access level that defines the types of tasks that users can perform. For example, Provider installers can monitor and update boiler settings whereas Provider Monitors are mainly restricted to monitoring boilers.
User-owned describes homeowners who want to have sole access to their boiler on the IBC portal. Thus, they have not granted installers access to their boiler on the IBC IBC portal.
Contains information about the user such as contact, email address, assigned User roles, provider, and when the user last logged in. Access the user profile in the top-right corner of the Home page.
A controller on VFC and SL series boilers that enables users to set up and configure boilers.